Pre-Sales FAQs

  • Are you a manufacturer or a trading company?

    We are an experienced manufacturer specializing in paper bag machines since 2003.
    Our factory covers an area of 33,333 m² and employs 140 staff members, with full in-house capabilities for design, production, and after-sales service.

  • Where is your factory located? Can I visit?

    We are located in Rui’an City, Zhejiang Province, China, and you are warmly welcome to visit us.

  • Do you accept customization?

    Yes, absolutely. We provide tailor-made equipment solutions based on your specific requirements.

  • How do I choose the right paper bag machine?

    Please provide the following details about your paper bag requirements:

    Bag dimensions
    Target production output
    Bag material
    Any additional requirements
    We will recommend the most suitable machine model based on your specifications.

  • What is your warranty period?

    The standard warranty period is 12 months.

  • What about maintenance?

    We provide lifetime maintenance and maintain regular contact to ensure optimal condition.

  • What if issues occur during operation?

    If any issue arises during operation, please contact our 24-hour hotline or after-sales service team via email.
    We will respond within 24 hours and provide an effective solution.

    For quality-related issues, we offer comprehensive and timely support options:
    a) Ship required spare parts to resolve the problem;
    b) Provide remote technical assistance for maintenance;
    c) Arrange on-site service through local agents within the supported region;
    d) Dispatch engineers from Wenzhou Ruizhi Machinery Co., Ltd. directly to your factory if necessary.

After-Sales Service FAQs

  • How long does installation take?

    Installation and commissioning typically take 1–2 days, depending on the machine model and on-site conditions.
    We will coordinate with you in advance to ensure a smooth and efficient setup.

  • What if the equipment malfunctions?

    If a malfunction occurs, please contact our after-sales service team immediately.
    We provide 24/7 technical support to ensure your equipment is restored to normal operation as quickly as possible.

  • What does after-sales service include?

    Our after-sales service covers installation and commissioning, operator training, scheduled maintenance, troubleshooting, and spare parts replacement.
    Specific service scope and duration are provided according to the terms of the contract.

  • What is the warranty period?

    The standard warranty period is one year.
    During the warranty period, any malfunction not caused by human factors will be repaired free of charge.
    After the warranty expires, paid maintenance and technical support are available upon request.

  • How can I contact after-sales service?

    You can reach our after-sales service team through the following channels:
    Email: after-salesservice@wzruizhi.com

  • Is regular maintenance required?

    Yes. To ensure long-term and stable operation, we recommend regular scheduled maintenance.
    The maintenance cycle and service scope can be adjusted based on equipment condition and contract terms.

  • How do I purchase spare parts?

    You can contact Ruizhi Machinery’s after-sales department to purchase genuine Ruizhi spare parts and accessories.
    Our team will assist you in selecting the correct components for your machine model.

  • How is operator training provided?

    We offer two types of operator training:
    On-site Training: Conducted by professional engineers during equipment installation and commissioning.
    Online Training: Delivered remotely via video conferencing or web-based learning sessions.

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